01
Pause
Interrupt the sequence before pressure turns into a click, payment or disclosure.
PUBLIC TRAINING SAMPLE / HOSPITALITY
Phishing in hospitality
A 90-minute workshop about decisions made under pressure — at the front desk, in reservations and in finance.
When a message knows the guest, booking and date, credibility becomes part of the attack. This sample shows how we turn that context into practical decisions, not another list of red flags.
PUBLIC · NO CLIENT DATA
PDF · 35 pages · 16:9 · public sample
90 MIN
facilitated session
35
designed slides
3 ROLES
front desk · reservations · finance
2
decision exercises
01 / LEARNING OUTCOME
The employee does not need to prove fraud. They need to stop a risky action.
02
Verify
Leave the inbound message and use a saved portal, known number or authorised second person.
03
Report
Escalate quickly — including after a click — so the response can limit impact.
02 / 90-MINUTE FLOW
A facilitated sequence, not a narrated slide deck
- 00–10
Pressure and context
The opening hotel scenario makes credible booking data part of the problem.
- 10–30
Reading the request
Four checkpoints: sender, pressure, requested action and independent verification.
- 30–50
Message decisions
Email, WhatsApp, QR code and a supplier bank-detail change.
- 50–65
Role-based controls
Front desk, reservations, finance, MFA and reporting procedures.
- 65–90
Incident tabletop
Three rounds: first message, entered credentials and an urgent guest call.
03 / OPERATIONAL FIT
One rule, adapted to the decisions each role actually makes
FD
Front desk
Guest messages, booking context, unusual attachments and pressure to act quickly.
RSV
Reservations
Partner portals, channel changes, account alerts and requests carrying real booking data.
FIN
Finance
Invoice changes, callback controls, second-person approval and evidence preservation.
04 / SELECTED SLIDES
10 of 35 slides from the complete sample
The public PDF contains the full narrative and visual material. The editable source and trainer assets remain part of a commissioned delivery.
PDF · 35 pages · 16:9 · public sample
Download the complete PDF05 / WHAT THE SAMPLE PROVES
The standard is visible before a sales conversation
- 01A complete 90-minute learning arc with timing in facilitator notes
- 02Role-based hotel scenarios using fictional data and safe example domains
- 03Interactive voting, debriefs and a three-round incident tabletop
- 04Primary-source references and a clear separation between data and conclusions
- 05Polish and English versions with matching structure and visual quality
BREACHROAD / CUSTOM TRAINING
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We adapt roles, channels, reporting paths and scenarios to the real work your team performs.